AGD Connect: Frequently Asked Questions
A brief round-up of answers to commonly asked questions about AGD Connect.
What is AGD Connect?
AGD Connect is a secure system for managing Ethernet enabled AGD detectors. It comprises of an online user management platform and a secure browser software application – which enables controlled access to the detector configuration interface. These three components work together to provide seamless, compliant access control for Highways Authorities and Subcontractors.
How do I get started with AGD Connect?
In order to get started with AGD Connect you will either need a Subcontractor Administrator account or a Highways Authority administrator account. For Subcontractors, this will allow you to create User Groups of field engineers that will appear in the Access List. For Highways Authorities, this will allow you to select User Groups from your Access List settings, which enables subcontractors to install devices on your network.
Which Products use AGD Connect?
AGD Connect is currently available only on AGD646. AGD Connect will feature on all of our future, Ethernet-enabled detectors.
For more information about the AGD646, click here.
DOes AGD Connect work on mobile?
AGD Connect is designed for use on desktop, but we are developing a mobile version of the Secure Browser which will soon be available on iOS and Android.
How do I get an AGD Connect user account?
In order to get an AGD User Account you will need to be set up as either a Highways Authority Administrator, Highways Authority User, Subcontractor Administrator or Subcontractor User.
If you are a Field Engineer for a Subcontractor, you will need to contact your Field Service Manager to check if you have been on-boarded for AGD Connect, if so, they will be able to create an account for you.
If you are a Highways Authority or Subcontractor and you have not yet set up an AGD Connect account, please contact us.
How long does the authentication last?
Once you have successfully logged in, the browser retains your authorisation for 24 hours.
During this period, you can continue to use AGD Secure Browser to access compatible AGD detectors, even where internet access is not available at the roadside. After the 24-hour authorisation period expires, you will need to connect your device to the internet and log in again before continuing to use AGD Secure Browser.
Once you are authenticated, you are able to close the AGD Secure Browser.
does AGD Connect work offline?
Yes, AGD Connect is designed to allow seamless, secure access, even when offline.
So long as your access token is valid in the period you are installing a compatible detector, you will be able to work uninterupted. We recommend that you refresh your access token before travelling to site to avoid issues.
What if I don’t have AGD Secure Browser installed?
If you do not have AGD Secure Browser installed you will not be able to connect to the AGD646 for installation and configuration, this may lead to a cancelled installation.
What if I don’t have an AGD Connect user account?
If you do not have an AGD Connect user account you will be unable to connect to or configure the AGD646 detector. This may lead to a cancelled installation.
Can I choose not to have AGD Connect on my AGD646 detectors?
No, in order to comply with the Cyber Resilience Act and other relevant cyber security standards, all AGD646 detectors require secure, user-specific, access control.
Is AGD Connect GDPR Compliant?
AGD Connect has been designed using the principle of data minimisation and collects only the information necessary to authenticate users and manage access permissions to Ethernet-enabled AGD devices.
Key points:
- The Highway Authority does not have visibility of the personal details of users within external organisations.
- Individual names and email addresses are not shared between organisations.
- Access permissions can be managed without exposing personal information to third parties.